We made our intern sit on the phone with customer service for his whole first week. Now he gives us the best strategies for minimizing your wait time and frustration. Then, the Curious Idiot learns what Snapchat is, and two editors test some new-fangled shaving tools. Plus Roy Berendsohn teaches us how to strip — but not in the way you’re thinking.
Bret Stephens and Mary Kissel discuss bogus Chinese statistics, belated Iraqi offensives and baleful UNESCO acts.