Panoply is looking for a Support Associate to provide best-in-class technical support to all Megaphone users. You will interface directly with the Product, Dev, Partner Management, and Business Development teams to ensure our customers are delighted by their experience working with Panoply and using the Megaphone platform. You will create accessible, informative help documentation for new and existing Megaphone products. This job is based in Washington, DC.
Megaphone provides industry-leading podcast publishing, campaign management, targeting, ad insertion and analytics features for large-scale publishers like WBUR, Gimlet, Bloomberg and the Wall Street Journal.
Panoply is a fast-paced, innovative podcasting company with two major focuses - (1) producing and monetizing compelling audio content like #1 hits Revisionist History from Malcolm Gladwell and The Message from GE Podcast Theater and (2) Megaphone, the premier technology platform for spoken word audio and a complete end-to-end solution for the distribution and monetization needs of audio publishers.
Working at Panoply means casual dress, full benefits, competitive salaries, and vibrant offices in downtown Brooklyn & Washington DC. We have a friendly work environment, but coolness under pressure and comfort with short time horizons is a must.
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